In June 2015, the Standardisation Committee for Care Information (SCCI) approved a new Accessible Information Standard (SCCI1605 Accessible Information). This means that all organisations providing NHS or adult social care must follow the Accessible Information Standard by law (under Section 250 of the Health and Social Care Act 2012).

The Accessible Information Standard is a regulation which applies to provider organisations and not CCGs, but we’re working towards implementing the standard wherever possible. Work is currently ongoing to install new software on the CCG website, to give people the chance to access the website in different formats, suited to their needs. This includes translation of text, enlarging text and creating audio files from online content. We’ll let you know more once this service has launched.

The aim of the Accessible Information Standard is to make sure that people who have a disability, impairment or sensory loss get information they can access and understand, and any communication support that they need. This includes making sure that people get information in different formats if they need it, for example in large print, braille, easy read or via email. 

From 31 July 2016 all organisations that provide NHS or publicly funded adult social care must have fully implemented and conform to the Accessible information Standard. Many organisations the CCG has commissioned are working towards a full implementation.

To help GP practices and health providers meet this standard they need to do five key things that they will need your help and consent with:

  • Identifying needs
  • Recording needs
  • Flagging needs
  • Sharing needs
  • Meeting needs


As a commissioner, we will support providers to comply with the Accessible Information Standard, including through contracts and performance management, and must seek assurance from providers. Organisations are required to publish information about the standard and how they comply with it. If you’d like to know more, NHS England has some information explaining the Accessible Information Standard on its website.

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